What is the minimum number of participants needed to run the tour?  

 

We require a minimum of 14 participants for the quoted prices.  

 

How can we make a reservation?

 

You can make your reservation directly from our website!  Please select your dates from our calendar and follow the steps to make your reservation request.  Feel free to email us with any questions!

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What is your cancellation policy?

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We require full payment at the time of booking to confirm your reservation. We understand that plans can change, so we have the following cancellation policy:

Cancellation by the passenger:
If you need to cancel your tour, we kindly ask that you notify us at least 14 days before the scheduled tour date. In this case, you will receive a full refund minus a US$15 transaction fee per reservation.

If your cruise ship cannot dock:
If your ship is unable to arrive at Puerto Chacabuco or cannot disembark passengers due to bad weather, unsafe sea conditions, port closure, or any other circumstance beyond your control, you will receive a 100% refund of the amount paid, with no transaction fee deducted.

Cancellation by enPatagonia Tours:
If we need to cancel the tour due to circumstances beyond our control, such as severe weather or other safety-related conditions, you will receive a full refund of the amount paid.

Our priority is always the safety and well-being of our passengers, and we appreciate your understanding that some circumstances may be beyond our control.

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Is there a guide on each bus?  

 

Yes, there is a guide on each bus!  Our guides are very knowledgeable about the region and are either native English speakers of have excellent English.  

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Are the tour participants on the same ship as me?  

 

Yes, generally we only have one ship in port at the same time.  We make sure that the tour time frame is aligned with your time in port.

 

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